FAQS
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Common Stay Porter Guest Questions
You can reach Porter Vacation Rental Management by phone at 888-627-8207 or by email at info@stayporter.com. Our team is available to help with reservations, property questions, and general inquiries.
Check-in starts at 4:00 PM and check-out is at 10:00 AM for Porter properties in Arizona and Texas.
Many homes are pet-friendly. Check the individual listing, tell Porter when booking, and expect a $200 non-refundable fee per pet. Undisclosed pets can trigger another $200 fee.
The pet fee is $200 per pet, non-refundable, and is added to the rental agreement.
Arizona stays are subject to state tax and applicable local resort taxes. The amount varies by city and is shown at checkout.
No. Linens, towels, and pool towels where applicable are provided. Missing inventory may be charged after the stay.
Yes. Porter properties include an in-unit washer and dryer for guest use.
Kitchens include standard cookware, dishes, glassware, toaster, blender, and coffee maker. Check each listing's Amenities tab for property-specific details.
High-speed internet is included. Device and provider compatibility cannot be guaranteed, but the team can assist with connectivity issues.
No. Porter does not provide lifeguards or pool monitors. Guests are responsible for pool safety and supervising children.
Short-Term Rental Property Management Info
Porter manages homes in Scottsdale, Phoenix, Paradise Valley, Cave Creek, Sedona, Flagstaff, and Galveston, Texas, with locally based teams.
Properties are distributed through Airbnb, Vrbo, Booking.com, Homes & Villas by Marriott, other channels, and direct bookings on stayporter.com.
Porter uses dynamic pricing based on demand, seasonality, local events, and competitive data to optimize revenue.
A 21-point inspection after each stay documents property condition, maintenance needs, and possible guest-caused damage using mobile technology.
Yes. Owners can use the portal to view reservations, financial statements, and property performance data in real time.
Yes. Owners can block dates for personal use through the owner portal without a limit on personal-use days.